TTL FINE ORDERS

How long will it take to create my piece?

Lead times typically range from 6 to 8 weeks, although certain projects may be completed more quickly. We will update you and let you know if we can dispatch orders any earlier.

For wedding rings expect 4 weeks.

Do I have to pay a deposit for my TTL Fine bespoke piece?

After your free consultation, clients are requested to provide a non-refundable £250 deposit for design time, which will later be deducted from the final payment. Following the clients’ brief and consultation, a series of design options will be developed. Clients’ will have the opportunity to review all options and provide feedback. Any necessary adjustments will be made to ensure that the design aligns with the clients’ vision. The final design brief, including all design details, the final price, and an estimated lead time will be sent to the client for approval. Once approved, a non-refundable deposit of 50% of the final cost is arranged. Upon completion of the project the final payment is will be requested.

How will I receive my TTL Fine piece?

For Bespoke and TTL Fine collection items, Lucy can personally arrange a meeting in London for delivery. Alternatively, we can also organise shipping for an additional fee, depending on your location. Let us know your preference, and we'll ensure your piece arrives in your hands seamlessly.

TTL FINE RETURNS

All TTL Fine pieces are made to order, therefore you are unable to return them. If you have ordered a ring and there is an issue with sizing then we can arrange your ring to be resized free of charge. We can offer this service only once.