Delivery


All Tilly Thomas Lux wedding accessories are hand made to order with a lead time dependent on the product. You can expect and average of between 4-5 weeks.
Based in London, Tilly Thomas Lux is happy to ship world wide, security and reliability are extremely important to the brand, therefore all orders are signed for securely for you piece of mind.
UK ORDERS
All orders are sent via Royal Mail First Class Recorded Delivery at a flat cost of £10. 
EU ORDERS
All orders are sent via DPD Signed For at a cost of £20
REST OF WORLD ORDERS
Dependent on territory and order, costs of shipping will be agreed via initial communications. 
***LAST MINUTE REQUESTS***
Please email hello@tillythomaslux.com with all enquires. We always do our best to fulfil your needs and turn around pieces for you. However bespoke orders with fine detail may not always be possible. 
***RETURNS***
Bespoke pieces are which are designed and hand made to order are non-refundable. 
All other pieces from the collection can be returned within 7 days of receiving your order. A refund will be issued if the piece is kept in perfect unused condition in the original box. Note this will be minus the cost of postage. Tilly Thomas Lux reserves the right to reject returns and dispute individual cases.
***PRODUCT CARE***
To keep your piece shiny and beautiful please DO NOT spray with hairspray/perfume as stones will dull. Treat it delicately so it can be treasured for years to come.